Services and Manuals

Respect
We welcome you and will listen to you and work with you to understand your individual and cultural needs.

This means we will:

  • treat you with courtesy and respect
  • listen to you
  • recognize diversity of opinions and intellectual perspectives
  • adhere to the values of our customers

Easy access to services
We will give you quick and easy access to the right services.

This means we will:

  • provide options for you to access the services you need
  • provide a broader range of services located in the same place
  • bring our services to you through our outreach activities

Quality information
We are committed to providing consistent and accurate information. We will explain our decisions to you.

This means we will:

  • tell you everything you need to know to make informed choices
  • give you consistent advice
  • get it right by providing accurate payments and services
  • explain our decisions to you
  • explain your options if you think our decision is wrong

Fair and transparent services
We value your feedback and we will work with you to understand how to improve your school services.

This means we will:

  • We strive to improve equity and access to payments and services to the community
  • We focus on delivering services and support in a way that meets the needs of individuals and the community
  • We measure and report our progress in delivering our service commitments

Genuine consultation
We value your feedback and we will work with you to understand how to improve your school services.

This means we will:

  • work with you to understand your personal circumstances
  • act on what you tell us
  • use your feedback to improve our services

Efficiency
We will simplify the way we deliver services to you. We will streamline processes to provide the right outcome.

This means we will:

  • respond to and resolve your enquiry in a timely manner
  • make our forms and letters easier to understand
  • improve our accessibility to consulting services